FAQs

Yes, we sell replacement parts and accessories. You can order them online or write to us at info@hardlifeutility.com.

You can visit our main sites in Buckinghamshire. We do also have some smaller sites nationwide. However, please do call to arrange an appointment.

Our products are built-to-last and only require basic maintenance such as tensioning the fabric. The fabric is held in place with ratchet straps that should be tensioned at least 4 times a year and before and after periods of high winds, it is not possible to tension too often, the more the better. It is necessary to disassemble the fabric before a hurricane.

Yes, you can install these structures with a team of your own, by following the instructions provided in the Instruction Manual.

Yes, our products are shipped in large steel crates so a forklift is required to safely unload the products. Most can be offloaded with a 1,000KG forklift but some may require 1,500KG, if you are unsure please confirm with our sales team. If you do not have a forklift however, please ask our sales team to make arrangements to assist you.

We require payment in full before before despatch. If you wish to reserve a product before despatch you can pay a refundable 30% deposit. For customised products, deposits may not be refundable depending on the level of customisation, please check with the Sales Team. 

You are exempted of paying VAT within the EU, if you have a valid VAT registration. If not, the product(s) will include VAT at the standard rate of 20%.

The cost of shipping will vary depending on your location and the number of pallets occupied by the shipment. Please write to us at info@hardlifeutility.com for a quote.

If the product is in stock, the typical delivery time is typically 48-72 hours. Please write to us at info@hardlifeutility.com or call us at +44 1525 851 912 if you have specific requirements.

Yes, although we cannot offer collection each day of the week so please call to confirm an appointment with our sales team.

Yes, of course! We understand that our customers have unique needs and create customised products. Please refer to the Customisation page for additional information or write to us at info@hardlifeutility.com.

We can provide installation services subject to your requirement and location.

No, we do not rent or lease our products. We only sell new products.

The front and rear panels fit a standard 8.5ft (2.6m) or High Cube 9.6ft (2.9m) container, with a standard Hardlife container shelter.