FAQ's

  • Does Hardlife Utility sell replacement parts and accessories?

    Yes, we sell replacement parts and accessories. You can order them online or write to us at info@hardlifeutility.com.
  • Can I view any of the Hardlife products in their assembled form?

    You can visit our factory at Milton Keynes, but we cannot assure you of being able to see a product in its assembled form. However, you can view some prefabricated models at our factory.
  • Do the products require periodic maintenance?

    Our products are built-to-last and only require basic maintenance, such as disassembling the tents before a hurricane, retightening the roof fabric once or twice a year, and so on. Please refer to the Instruction Manual provided for more information on maintenance.
  • Can I install these structures on my own?

    Yes, you can install these structures with a team of your own, by following the instructions provided in the Instruction Manual.
  • Will a forklift be required for unloading the products?

    As most of our products are heavy, we recommend using a 1500 kg forklift to safely unload the products.
  • What are your payment terms?

    We charge a 20% down payment for reservation of existing models and 50% for custom-made products and the balance before dispatch; down payment invoices have a payment term of 7 days from the invoice date.
  • What is the percentage of VAT I have to pay on the products?

    You are exempted of paying VAT within the EU, if you have a valid VAT registration. If not, the product(s) will include VAT at the standard rate of 20%.
  • What are your shipping costs?

    The cost of shipping will vary depending on your location and the number of pallets occupied by the shipment. Please write to us at info@hardlifeutility.com for a quote.
  • What is the approximate delivery time?

    If the product is in stock, the delivery time is about 48 hours. Please write to us at info@hardlifeutility.com or call us at +44 1525 851 912 to check stock availability.
  • Can I pick up the product(s) I ordered?

    Yes, you can pick up your product(s) from our factory after confirming availability.
  • Do you customize products?

    Yes, of course! We understand that our customers have unique needs and create customised products. Please refer to the Customisation page for additional information or write to us at info@hardlifeutility.com.
  • Do you provide paid installation services?

    We can provide installation services subject to your requirement and location.
  • Can I rent or lease a Hardlife product?

    No, we do not rent or lease our products. We only sell new products.
  • What is the difference between a PVC and a PE fabric?

    The PVC fabric is tougher than the PE fabric and can better withstand harsh weather conditions. The PVC fabric has a lifespan of 10 years, and the PE fabric has a lifespan of 3-4 years.
  • Do the container panels fit all types of containers?

    The front and rear panels fit a standard 9 ft. container, with a standard Hardlife container shelter.

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